Frequently Asked Questions
Everything you need to know about your NailSala experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your nail polishes and gels cruelty-free?
Yes, NailSala is committed to ethical beauty. All of our products are 100% cruelty-free and formulated without harsh toxins like formaldehyde or toluene.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer professional discounts for nail technicians?
Yes! We offer a Pro Program for certified nail artists. Please submit your license through our 'Pro Portal' to unlock exclusive bulk pricing and early access to new collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.